We were new to the Netherlands and the setup around agent fees. The agents were well aware that they were not allowed to charge us 'admin fees' when we rented an apartment that was advertised online but they still did. We were naive and paid the 400+€ to only learn later that they were not allowed to charge us. After writing a formal letter and almost having to take it further they refunded our money and said they charged us by accident. Rizel van Rooyen | 28-03-2018